RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request for an free return 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging

You will also need your order number 

To start a return you can contact us at galoreringss@gmail.com

If your return is accepted, we expect the buyer to purchase an return label 

You can always contact us for any return questions at galoreringss@gmail.com

Address accuracy  

Customers are responsible for ensuring that the shipping address provided at checkout is correct, galoreringss is not liable for packages delivered to the wrong address due to customer error and cannot offer refunds in such cases 

Damages and issues 

Please inspect your order upon receiving and contact us immediately with images if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right 

Wrong item received 

If you have received the wrong item, we’re happy to assist, please contact us at galoreringss@gmail.com within 7 days of delivery, including your order number and clear photos of the incorrect item(s) received 

Lost, unclaimed or damaged parcels

Galoreringss is not responsible for any lost, unclaimed or damaged packages once they’re in the possession of the courier, for issues of this nature, customers should file a complaint directly with the shipping carrier and we are happy to assist in initiating the claims process where possible 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not

If approved, you’ll automatically be refunded on your original payment method within 10 business days

Please remember it can take some time for your bank or credit card company to process and post the refund too

If more than 15 days have passed since we’ve approved your return, please contact us at galoreringss@gmail.com